Frequently Asked Questions

Find out how our AI Art Posters are made, payment methods, and more at our FAQ page.

General Questions

What is AI Art Posters?

AIArtPosters is a premier online art store specializing in AI-generated art. We offer a curated collection of unique and aesthetically pleasing art pieces in the form of printed posters. Our art is created using a proprietary algorithm, honed by our team of AI Art experts, ensuring each poster is a one-of-a-kind masterpiece.

How are the posters created?

Our exclusive art pieces are crafted through a blend of advanced algorithms and human artistic insight. Each piece is iteratively refined under the guidance of our AI Art experts, ensuring a perfect balance between technological innovation and human creativity.

How often is the art collection updated?

Our collection is dynamic, with new art pieces being added through weelky drops. Stay tuned to our website and social media channels for updates on new arrivals.

Payments & Security

Is it safe to use my credit card on your website?

Our website uses secure (SSL), encrypted connections for all transactions, ensuring your personal and payment information is kept confidential. We are PCI compliant and show you the security certifications on our website for added assurance.

What payment methods are available?

You are able to pay with your credit card (Visa or Mastercard) and also with Apple Pay and Google Pay. We don't store your payment data unless you choose to.

My payment failed, what do I do?

You can try again your payment and make sure you follow the instructions on the verification process, or you can try your payment with another payment method.

I can't find my confirmation e-mail. What should I do?

Check your spam folder on your e-mail. If your payment was made correctly and you didn't receive our confirmation e-mail from the order, then send us an e-mail at

How do you keep my personal details safe?

We prioritize your privacy. We use industry-standard encryption and follow strict security protocols to safeguard your personal information. Additionally, we do not share or sell your data to third parties. Please look our Privacy Policy and our Terms of Service for the detailed explanation.

Where can I find the refund policy?

Here. You can also find this information at the bottom of our website.

Shipping & Delivery

How long does it take to receive my order?

Delivery times vary by location and warehouse proximity. We guarantee the delivery within 3-5 business days. You can track your order for real-time updates. For framed posters, allow for a slightly extended delivery time due to the additional care and handling required to ensure they arrive in pristine condition.

What shipping methods are available?

We only offer fast shipping methods.

Can I track my order?

Yes, once your order is processed, you will receive a tracking number via email, allowing you to monitor the delivery status in real-time.

Do you offer international shipping?

Yes, we do offer international shipping to the whole European Union and UK. Additional fees and longer delivery times may apply.

Is the art insured during shipping?

Yes, each poster is insured during transit, our framed posters too, to ensure that it reaches you in perfect condition.

Framed Posters Specifications

What materials are used for framing?

Our frames come in black, white, and oak options. Black and white frames are made from ayous wood, while oak frames are crafted from solid oak.

What makes your frames special?

The frames are lightweight yet sturdy, thanks to the high-quality wood used. They also feature an Acrylite front protector and come complete with hanging accessories.

Why is matte paper used for the posters?

We use enhanced matte paper for our posters as it offers an exceptional quality finish and absorbs light, making it perfect for displaying art. This material enhances the depth and nuances of each art piece.

How thick is the frame?

The frames are 1.9cm thick, sourced from renewable forests, adding an eco-friendly touch to their aesthetic appeal.

What customization options are available?

We offer four different poster sizes and three different types of frames.

Your Orders & Customization

How do I place an order?

You can place an order by selecting your desired poster, choosing the type of frame and size, and then proceeding to payment and checkout.

Can I request custom art?

If you have your own AI Art ideas, let us transform them into a stunning art piece by answering the Contact form you will find in this link.

Is it possible to view a poster before purchasing?

While we do not have a physical showroom, we provide high-resolution images on each product page. This allows you to get a detailed view of each art piece before making a purchase.

How secure is the ordering process?

Our website uses secure (SSL), encrypted connections for all transactions, ensuring your personal and payment information is kept confidential. We are PCI compliant and show you the security certifications on our website for added assurance.

Customer Service

How can I reach customer service?

You can contact our customer service team via this link. We aim to respond to all inquiries within 24 hours.

What times is customer service available?

Our customer service team is available from Monday to Friday, 9 AM to 6 PM.

Quality Standards

What quality checks do the art pieces undergo?

Each poster is subject to a multi-stage quality assurance process. Our AI Art experts closely review the art for aesthetic coherence, while also verifying that it meets our material and print quality standards.

What materials are used for printing and framing?

We use only high-grade materials for both printing and framing to ensure durability and visual appeal. Specifics on the materials can be found on this link.

How do AI Art experts contribute to quality assurance?

Our AI Art experts play a pivotal role in the quality assurance process. They scrutinize each piece for artistic integrity and aesthetic value, applying years of expertise to ensure each work meets our high standards.

How is the longevity of a poster ensured?

The longevity of each piece is ensured through the use of premium, archival-grade materials for printing and framing. This ensures that the colors remain vibrant and the piece stands the test of time.

Corporate & Bulk Orders

Do you offer corporate or bulk order discounts?

Yes, we offer special pricing and customization for companies and bulk orders. Please visit our Companies page to know how to transform your workplace.

How can I place a corporate or bulk order?

You can place a corporate or bulk order by contacting us through the form available on our Companies page. Our team will assist you with the order details.


Is gift wrapping available?

Currently, we do not offer gift wrapping services. However, our art pieces are carefully packaged to ensure they arrive in pristine condition.

Do you offer gift cards?

Currently, we do not offer gift card. We are working to offer them soon.